Ask Lisbeth

Unsure about an email?

Soon you’ll be able to forward it to Ask Lisbeth and get clear steps for dealing with it and staying safe.

Preparing for launch

Ask Lisbeth isn’t open yet.

The address to forward emails to will appear here on launch day.

Worried about an email right now? Hold off on clicking or paying. Go to the company’s own app or website instead, or call a number you already trust.
AI When it opens, replies will use AI and can miss warning signs.
Send it over. I’ll tell you how to handle it, and why.
Illustration of Lisbeth, a woman in her fifties with salt-and-pepper hair in a bun and round glasses, tilting her head slightly as if listening

How it works

  1. Send it to Lisbeth

    Forward the email. Or write a new one and describe what happened — you can paste the message or a web address, too.

  2. Get clear steps

    Lisbeth’s reply tells you how to deal with the email and keep yourself safe — then explains what stood out, and what she couldn’t check.

  3. Ask one follow-up

    Still unsure? Reply to the same email once, within seven days.

Already clicked or shared something?

You can still write. Say what happened in your own words — like “I typed in my card number” — and the reply will tell you how to protect yourself now.

What a reply looks like

A made-up example, so you know what to expect.

You forward
Fictional example
From: Parcel Desk <notice@parcel-desk.example> Subject: Your parcel is on hold

We couldn’t deliver your parcel. Pay the €1.99 customs fee within 24 hours to release it.

Pay now Links removed from this example.
Lisbeth replies
Lisbeth · Ask Lisbeth Re: Your parcel is on hold
AI-written reply
Do this first

Hold off on paying.

If you’re expecting a parcel, check its status in the shop’s or carrier’s own app — not through the link in this email.

What stood out

It asks for a small fee through a link, but doesn’t name the shop or give a tracking number you could look up yourself.

What I couldn’t check

I can’t see the carrier’s records, so I can’t tell from this email alone whether a parcel is really waiting for you.

Still unsure? Reply to this email once, within seven days.

AI and your privacy

  • Replies are written with AI

    They can be wrong or miss warning signs. If money or an account is involved, also check with the company, using contact details you already trust.

  • We use what you send to answer it

    Ask Lisbeth processes the message you forward or write so it can reply to your question.

  • We keep only a little

    Limited details of your case are kept for the seven-day follow-up window, so your one reply can pick up where you left off.

  • Leave out anything secret

    Please don’t include passwords, one-time codes, or full card or bank details. If they’re in the email, delete them before you forward it.

Privacy or deletion requests privacy@ask-lisbeth.com

This address is only for privacy questions.

Preparing for launch

The address to forward emails to will appear here when Ask Lisbeth opens.